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A pflag workshop isn’t a lecture. It’s a conversation.
Depending on the workshop, you might practice what to say when a coworker comes out, work through a real scenario where a customer makes an assumption about a family’s structure, or figure out how to step in when a coworker or customer says something that lands wrong. These aren’t hypotheticals. They’re the kinds of moments that come up in your actual work.
You’re part of the learning, not just an audience. You hear directly from 2SLGBTQIA+ people and their families, and you leave feeling ready to use the right words, step in when it matters, and show up for the people around you.
Foundations of 2SLGBTQIA+ Inclusion in the Workplace
This foundational workshop provides all employees with essential knowledge about 2SLGBTQIA+ identities, terminology, and the business case for inclusion. Participants will learn basic concepts, understand the impact of discrimination, and discover how inclusion aligns with the workplace values of teamwork and safety for all employees.
Learning Objectives
By the end of this workshop, participants will be able to:
- Define key 2SLGBTQIA+ terms and concepts with confidence
- Distinguish between sexual orientation, gender identity, and gender expression
- Understand the unique challenges faced by 2SLGBTQIA+ employees
Building Allyship Skills – From Awareness to Action
This workshop moves beyond basic awareness to develop practical allyship skills. Participants will learn how to be effective allies to 2SLGBTQIA+ colleagues through active listening, advocacy, and intervention techniques. The workshop emphasizes the importance of moving from good intentions to meaningful action.
Learning Objectives
By the end of this workshop, participants will be able to:
- Define authentic allyship and distinguish it from performative gestures
- Practice active listening techniques for supporting 2SLGBTQIA+ colleagues
- Understand and practice one or more bystander intervention models in workplace scenarios
Inclusive Leadership for Managers and Supervisors
Designed specifically for managers, supervisors, and team leaders, this workshop focuses on creating inclusive team environments, addressing 2SLGBTQIA+ workplace issues, and implementing supportive policies. Participants will learn how to have difficult conversations, discuss supporting employees through transitions, and create psychologically safe spaces.
Learning Objectives
By the end of this workshop, participants will be able to:
- Create psychologically safe environments for 2SLGBTQIA+ team members
- Navigate conversations about workplace transitions and pronoun usage
- Identify key activities for inclusive recruitment and onboarding practices
Recognizing and Interrupting Microaggressions
This interactive workshop equips employees with skills to identify and respond to microaggressions—subtle, often unconscious slights that create hostile environments for 2SLGBTQIA+ colleagues. Participants learn the 5D approach (Direct, Distract, Delay, Delegate, Document) for bystander intervention and practice applying these techniques in industry-specific scenarios. The workshop addresses both intentional and unintentional bias while building confidence for respectful intervention.
Learning Objectives
By the end of this workshop, participants will be able to:
- Define microaggressions and distinguish them from overt discrimination
- Develop skills for addressing microaggressions as both targets and witnesses
- Understand the cumulative impact of microaggressions on 2SLGBTQIA+
employees
Inclusive Customer Service and Client Relations
This specialized workshop prepares customer-facing employees to provide respectful, inclusive service to 2SLGBTQIA+ clients and their families. Employees must understand how to use inclusive language, avoid assumptions about family structures, and create welcoming experiences for all clients. The workshop covers practical strategies for inclusive communication, appropriate responses to client diversity, and building customer loyalty through authentic inclusion practices.
Learning Objectives
By the end of this workshop, participants will be able to:
- Use inclusive language and pronouns appropriately in customer interactions
- Recognize assumptions about relationships, family structures, and gender
identity - Be able to implement inclusive practices that enhance customer satisfaction and
loyalty